ServiceDesk Plus to Microsoft Fabric
in a week
in a week
Land ManageEngine ServiceDesk Plus data in your Microsoft Fabric tenant.
One week, nineteen reports.
One Fabric workspace deployed in your tenant.
Owned by you.
One week, nineteen reports.
One Fabric workspace deployed in your tenant.
Owned by you.
What you get
Reports are organised by depth and audience — and every level binds to the same semantic model.
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P0 — BaselineThree dashboards for managers and leadership: Manager Dashboard, SLA Compliance, Technician Performance. -
P1 — Core ITSMTwelve reports across the operational backbone: Problem Management, Change Management, Asset Overview, and nine request and worklog views (All Requests, Pending, Completed, SLA Violated, Request Summary, All Problems, All Changes, Task Reports, Worklog Reports). -
P2 — Advanced AnalyticsWhat the foundation enables once it's running. Four cross-domain reports that begin after handover: Trend Analysis, Project Tracking, Request Time Analysis, Project Reports. The horizon, not the backlog.
A dimensional model your team can extend.
The dashboards bind to a real star schema, not a curated table dump.
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The lakehouse
Bronze, silver, gold layers in OneLake, plus a dbo schema on the SQL endpoint for tools that need T-SQL views. Standard medallion, nothing exotic. -
The model
Eight conformed dimensions (date, category, department, group, priority, site, status, technician) and eight fact tables across every module — requests, request status changes, changes, problems, projects, assets, tasks, worklogs. One semantic model, named MESDP-Fabric-DPS, powers every report tier.
How It Works
Contact our team
You reach us through the Marketplace "Contact Me" form or this page.
A principal replies within 24 hours, confirms fit, and books a 30-minute kickoff slot for a Monday morning.
Prerequisites checklist sent ahead of time.
A principal replies within 24 hours, confirms fit, and books a 30-minute kickoff slot for a Monday morning.
Prerequisites checklist sent ahead of time.
Monday
Kickoff call.
Your team grants ServiceDesk Plus API access (OAuth) and confirms the Azure subscription, Fabric capacity, and Power BI workspace.
Connectors authorized.
First probe lands in the Lakehouse.
About 90 minutes of your admin's time.
Your team grants ServiceDesk Plus API access (OAuth) and confirms the Azure subscription, Fabric capacity, and Power BI workspace.
Connectors authorized.
First probe lands in the Lakehouse.
About 90 minutes of your admin's time.
Tuesday
Full historical ingestion.
Every Requests, Problems, Changes, Projects, Assets, Tasks, and Admin endpoint streams into the Bronze layer.
Our engineers monitor; your team can watch live or step away.
Every Requests, Problems, Changes, Projects, Assets, Tasks, and Admin endpoint streams into the Bronze layer.
Our engineers monitor; your team can watch live or step away.
Wednesday
Silver and Gold layers built.
Star schema modeled against your data.
SLA, FRT, TTR, backlog, and worklog measures defined and validated against your known KPI baselines.
Star schema modeled against your data.
SLA, FRT, TTR, backlog, and worklog measures defined and validated against your known KPI baselines.
Thursday
Power BI semantic model deployed.
Executive, Manager, and Process dashboards bound to your data.
Operational reports configured.
Internal QA pass.
Executive, Manager, and Process dashboards bound to your data.
Operational reports configured.
Internal QA pass.
Friday
Walkthrough call with your team.
Handover documentation delivered. Refresh schedule live.
P0 dashboards on phones, P1 reports in production, P2 already in build.
*Copilot enablement (if licensed).
Handover documentation delivered. Refresh schedule live.
P0 dashboards on phones, P1 reports in production, P2 already in build.
*Copilot enablement (if licensed).
After Friday
You have a running foundation for your team to blend — Azure cost, Intune compliance, Entra identity, finance — alongside the ITSM data.
Daily or hourly refresh keeps the foundation current.
Monthly architecture review. Optional managed operations.
And when data agents enter your stack, they read from the same foundation.
Daily or hourly refresh keeps the foundation current.
Monthly architecture review. Optional managed operations.
And when data agents enter your stack, they read from the same foundation.
Paladin.
Microsoft AI CSP partner. Independent ISV.
Microsoft AI CSP partner. Independent ISV.
Founded in Istanbul 2014, HQ in Budapest
Paladin is a data consultancy that builds, governs, and runs the platforms enterprises depend on.
The work splits four ways:
Foundation first, then accelerate. Always with your team. Always with your leaders.
The principals you meet in the first conversation are the principals you'll work with in five years.
The work splits four ways:
- building AI-ready foundations
- accelerating the analytics that turn them into decisions
- embedding senior teams when capacity is the constraint,
- running hands-on workshops for the leaders who own the outcome.
Foundation first, then accelerate. Always with your team. Always with your leaders.
The principals you meet in the first conversation are the principals you'll work with in five years.
Talk to a Principle
Tell us about your ServiceDesk Plus environment.
The principal leading the engagement replies within 24 hours.
The principal leading the engagement replies within 24 hours.
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Who this is for
IT and data leaders running ServiceDesk Plus Professional or Enterprise who want native Microsoft Fabric reporting and a foundation that blends cleanly with the rest of their Microsoft tenant.
- Customer-owned Azure subscription and Microsoft Fabric capacity
- Data remains within the customer tenant at all times
- Support for customer-managed keys and existing Fabric and Power BI governance
- Publisher operates only within the agreed deployment scope
- Deployment is initiated following Marketplace interaction using Contact Me
- All resources are created in the customer subscription
- All data, storage, and Fabric capacity remain fully owned by the customer
- Azure Lighthouse delegation is used only when required and with least privilege
- Deployment runbook and handover documentation included
- Optional managed operations and monitoring
- Clear escalation path and support contact
- Change management aligned with customer policies
- Customer retains full ownership of all data and schemas
- No proprietary lock-in
- Solution can be extended or operated independently after engagement
- The solution does not include proprietary AI models
- AI experiences such as Microsoft Copilot are customer-licensed and customer-enabled
- No automated decision-making without customer configuration
- Designed to support enterprise security reviews
- Clear separation between customer data and publisher operations
- Aligned with Microsoft Marketplace and Fabric governance guidelines
One-week delivery
Customer-owned Fabric tenant
19 reports across three organisational levels
Microsoft AI CSP partner
Delivering data solutions since 2014
Our previous work
Paladin builds on Microsoft Fabric across industries